At EARNERSA , we strive to ensure customer satisfaction with every digital product purchase. Due to the nature of digital goods, we have specific guidelines for refund eligibility. Please read our policy below.
1. Digital Products and Refunds
All sales of digital products, including websites, e-books, and online courses, are final. Once access to the product is granted, we generally do not offer refunds or exchanges. This policy helps us protect our intellectual property and ensures fairness.
2. Exceptions to the Refund Policy
Refunds may be considered in certain circumstances, including:
- Technical Issues: If you experience issues accessing or using the product due to a technical error on our end, we will work to resolve the issue. If the issue cannot be resolved, we may issue a refund.
- Duplicate Purchase: If you accidentally purchase the same product twice, please contact us to arrange a refund for the duplicate charge.
All refund requests must be submitted within [X] days of purchase, and we reserve the right to deny requests that fall outside this timeframe.
3. How to Request a Refund
To request a refund, please contact our support team with the following details:
- Your name and email address
- Order number
- Reason for the refund request
Send your request to [Your Contact Email]. Our team will review and respond within [X] business days.
4. Non-Refundable Items
Products that have been fully accessed, downloaded, or customized to the user’s specifications are not eligible for a refund unless technical issues prevent access.
8. Contact Information
For questions regarding this Refund Policy or to request a refund, please contact us at info@earnersa.com.
